Serves as a trusted advocate and point of contact for children and families navigating the behavioral health system. Their role is to support, inform, and guide those experiencing challenges related to mental health and substance use services with the goal of improving access, accountability, and outcomes across Florida’s behavioral health network. The Ombudsman plays a vital role in ensuring that Florida’s behavioral health system remains person-centered, responsive, and effective. Click on the following link for more information: Behavioral Health Ombudsman | Florida DCF